Won't backup old data using Full Restore option - Fuelly Forums

Click here to see important news regarding the aCar App

Go Back   Fuelly Forums > Fuelly Community Support > aCar | Mobile for Android
Today's Posts Search Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-28-2016, 02:39 PM   #1
Registered Member
 
Join Date: Jan 2016
Posts: 1
Country: United States
Won't backup old data using Full Restore option

I've been using aCar Pro and got a new phone. I backed up the data using the Full Backup option but now it won't let me import my .saved abp file using the zonewalker-acar folder with the Full Restore option. My phone isn't connected to a computer, its internal storage is working fine, and there is an .adp file in that folder. What's the problem, how do I fix this???
__________________

apothem217 is offline   Reply With Quote
Old 01-28-2016, 02:50 PM   #2
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
Quote:
Originally Posted by apothem217 View Post
I've been using aCar Pro and got a new phone. I backed up the data using the Full Backup option but now it won't let me import my .saved abp file using the zonewalker-acar folder with the Full Restore option. My phone isn't connected to a computer, its internal storage is working fine, and there is an .adp file in that folder. What's the problem, how do I fix this???
Is it giving you an error?

Are you certain the file is in the /zonewalker-acar directory on your device's internal storage (not the SD card)?
Side thought- Be sure there aren't any additional/duplicate folders in that area. Example; I've received reports where users have a folder for "Backups" and or "zonewalker" or any other variants of names, and then group their data into them. aCar isn't able to access the files unless the files are in the zonewalker-acar folder.
So if you plug your phone into a computer and open the internal storage and then navigate to the backup file, double check the path it takes to get there.
It SHOULD look something like: Computer\SAMSUNG-SM-G900P\Phone\zonewalker-acar\aCar-auto-040715-0609.abp <that would be the file you're going to try to import back into aCar*
Just be sure it does NOT look something like: Computer\SAMSUNG-SM-G900P\Phone\zonewalker-acar\acar\randomfoldername\backups\somethingsometh ing\aCar-auto-040715-0609.abp (emphasis on the sub-folders)
If you do have random folders between /zonewalker-acar and your files, then move the file up and out of the sub folders and into the main(parent) zonewalker-acar folder.

Then- Open aCar -> More Options ->Import/Export -> Full Restore
Ensure you select the most recent ABP from the drop down and then "Start Restore".

If you continue having trouble, please send me a screenshot of your folders so I can verify there aren't any additional subfolders getting in the way of the importer. Also, please send me your backup file so I can attempt to replicate your issue on my end.
__________________

RobertV is offline   Reply With Quote
Old 01-28-2016, 02:51 PM   #3
Registered Member
 
RobertV's Avatar
 
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
I see you've emailed the Help Desk as well. We can continue our correspondence there.
RobertV is offline   Reply With Quote
Reply

Tags
acar pro full restore


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Fuelly Android Apps
No Threads to Display.
Powered by vBadvanced CMPS v3.2.3


All times are GMT -8. The time now is 12:33 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.