Sync won't confirm

[gadgetto]

Exact same problem here!
Already mailed to support(at)fully(dot)com.

Have a fresh iOS9 setup on my iPhone 6.

Greetings,
Martin

[RobertV]

Thank you to everyone who has emailed me already. I'm compiling a list so we can dig into this and send out a response to everyone as quickly as possible.

Again, we're currently overloaded with GasTracker at the moment. We're a small team here at Fuelly, so please bare with us.

[mikesa]

I am also having an issue with IOS9. The app worked after I upgraded to IOS9. I had do do a fresh install and setup as a new phone, now I when I try to sync it says I have no account. I received the activation email and I closed the app after confirming the account. I also deleted and downloaded a fresh copy and have the same result.

[RobertV]

We're aware of the problem... or as Apple would call it- a "feature".

It's how iOS9 handles API calls to SSL and non-SSL secure servers.

We can either put out a "fix" that'll just bypass that new "feature" but that'll just delay v3.0 from getting released (which doesn't have this problem).

I should receive word what our next step will be this coming week.

[mikesa]

As long as my data is still there I can wait. I was more concerned about it than anything else

[Wingdinger]

I have this exact problem too, as of yesterday. I've gotta say, as long as the V3 update is taking, some steps should be taken to ensure functionality of the existing app. Also, why is restoring the SQL file through iExplorer no longer working?

[dfinberg]

I was having the same problem. I got a notification email that I had accepted, but the app still didn't recognize the account as registered on the second device. I'd restarted, checking for spaces, closed the app, etc.

What did magically work was changing the capitalization of the email address to exactly match that used on the first device. As soon as I changed it, the device recognized that it was registered and synced. So something else people might look for.

[moopenguin32]

I too am unable to confirm syncing in Gas Cubby after restoring my iPhone 6 running iOS 9 as new. I have tried force quitting the app, reinstalling the app, and restarting the phone. When I reinstall the app, I am able to get it to send me another email to confirm. However, the app does not recognize the confirmation. If I try to resend the email at this point, I do not get another email.

I emailed support a few days ago through the website, but have not yet heard anything.

[RobertV]

We have made a few changes how the app communicates to the servers. Can any of you please try sending the email, confirming, force closing the app, and then pressing sync?
Please report back if it works, or if the same result.

For those still waiting on an email response, I was waiting for the changes to be made. I'll likely be sending a message by end of today asking you to try what I mentioned above if I do not get much feedback here.

Thanks for your patience, as always!

[mikesa]

Originally Posted by RobertV

We're aware of the problem... or as Apple would call it- a "feature".

It's how iOS9 handles API calls to SSL and non-SSL secure servers.

We can either put out a "fix" that'll just bypass that new "feature" but that'll just delay v3.0 from getting released (which doesn't have this problem).

I should receive word what our next step will be this coming week.

I bought the new iPhone 6s and restored from a a backup the previous day and lo and behold Gas Cubby works. It did not work on a fresh install go iOS 9 on my iPhone 6 but was on the iPhone 6s restored from a backup of the phone that it did not work on.