Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade) - Page 7 - Fuelly Forums

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Old 09-26-2016, 10:02 AM   #1
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Previously sync was stuck. Solved by deleting app and reinstalling and sync again.
Today entered one oil change service and tried to sync...stuck again.
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Old 09-26-2016, 10:22 AM   #2
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Quote:
Originally Posted by cchock View Post
Previously sync was stuck. Solved by deleting app and reinstalling and sync again.
Today entered one oil change service and tried to sync...stuck again.
Unlike the previous vesion of the app (v2)- After adding a fuel up or service entry, you do not need to force a sync. If you're logged into a Fuelly account, your data will automatically sync after adding a new entry.
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Old 09-26-2016, 11:04 AM   #3
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Just wanted to update everyone, especially the Fuelly team, that after updating my iPhone app to the latest release this morning (3.0.10, build 3.0.10.1) and re-running the migration as listed in another thread here, I am now able to see all my data and so far everything appears to be fixed.

Thank you Fuelly team!
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Old 09-26-2016, 05:28 PM   #4
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I just went through my log and find missing service entries for my F250 that I have entered every expense since I bought it new 3 years ago. I am not a happy paid client for this application. Your upgrade was a disaster for some of us and I just followed your instructions and went back to Aug and reran the migration I am still missing data. This is not what I paid for.
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Old 10-14-2016, 01:18 AM   #5
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Whatever anyone says my data is definitely corrupted. Its imported with a mix of KM figures and miles figures. I will have to edit each entry manually in order to correct it. It's just too far gone. Unfortunately my emails are now going unanswered so I've decided to post on here.

I can accept I'll have to 'fix' my corrupted data.

However, I’m still looking for a solution for my alternative fuel use (I sometimes fuel with Diesel and sometimes with Vegetable Oil) I can’t figure out how to add it in to the database - the only solution I can see is to substitute the name for something else like one of the biodiesel options?

Also, how does the new app handle partial fill ups? Gas Cubby used to spread the MPG calculation across the partial fill ups and the newest consecutive total fill up, but Fuelly just seems to leave the partial fill ups blank and disregard them from the calculations.

Thanks
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Old 10-15-2016, 12:27 PM   #6
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I used the app all through last year (2015), recently went through a divorce and was forced to start my own apple ID, i cannot figure out how to get the information off of my old apple ID, nor do i know how to check for original date of purchase, but i do believe we were using the paid version at the time. Is there a way for me to get that information back? it has all of the data from my car from the day i bought it.
My old Apple ID was scaudra@gmail.com and it was for a 2012 suabru outback 3.6r
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Old 10-18-2016, 04:45 AM   #7
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I don't see a back up data link for that email address. I will try some other options to see if I can dig up some data for you.

Edit:

I did try to retrieve data, but it appears that there was never a back up saved. You data was saved in the app on your phone. You may want to contact Apple to see what your options are to use an iCloud back up to recover the information.

I am sorry that there is not more that I can do to help.
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Old 11-04-2016, 12:10 PM   #8
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Hi EMY92 - are you there to help me too?
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Old 11-04-2016, 12:27 PM   #9
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Jim,

What are you looking for? I do see a good amount of data in your Fuelly profile. However, I do not see any data syncing since you migrated. I reviewed our data log and do not see any errors in sync attempts, but there were only a few attempts in October.

If you have any error messages appearing, it would be helpful if you could take a screenshot and send them to the Support link in the app. That will provide me a little more data that may be useful.
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Old 11-04-2016, 12:30 PM   #10
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My questions are above. All of my data is corrupted since the migration to the new app.

Robert V was helping me by email, but then disappeared.
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