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09-16-2014, 09:40 PM
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#1
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Registered Member
Join Date: Sep 2014
Posts: 27
Country: United States
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Lost all my data - Please help
Hi,
I have been a Gas Cubby user since its release & I regularly synch my data. The most recent sync was a couple of days ago. I installed v.2.6 yesterday and after experiencing repeated crashes, decided to delete the App & reinstall the previous version, confident that I would be able to restore data since I had just synched the previous day.
However on tapping on the Online Sync button, none of my data was restored. I have tried the tips in your "Recovery" page without any success. I have lost years of data and maintenance information that I had entered in the Notes field.
I would be grateful for your help in restoring my data. Please could you tell me how I could send you a direct email with my email address.
Thank you very much.
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09-16-2014, 09:53 PM
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#2
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Registered Member
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
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__________________
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09-16-2014, 10:08 PM
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#3
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Registered Member
Join Date: Sep 2014
Posts: 27
Country: United States
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Yes, I have. The Sync process ends in a few seconds and no data is restored.
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09-17-2014, 05:54 PM
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#4
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Registered Member
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
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I'll reach out to our developer (Josh) to see if he can research the sync database for your data. He's been very busy working on 3.0 and more recently pushing out the 2.6 for our iOS8 users.
We're working to squash all the bugs that are developing with that update, but I'll let him know when he's able to come up for air if he can look into this for you.
I appreciate your patience and will update this thread as I hear back.
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09-18-2014, 10:22 PM
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#5
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Registered Member
Join Date: Sep 2014
Posts: 27
Country: United States
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Robert, I note that you are on-line. Please could you let me know when I might be able to get my database back? It contains important information that I will need by the weekend.
Thank you.
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09-18-2014, 11:23 PM
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#6
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Registered Member
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
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Quote:
Originally Posted by EmGe
Robert, I note that you are on-line. Please could you let me know when I might be able to get my database back? It contains important information that I will need by the weekend.
Thank you.
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Sorry, just seeing this now.
I sent you a PM via Fuelly Mail.
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09-18-2014, 11:52 PM
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#7
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Registered Member
Join Date: Sep 2014
Posts: 27
Country: United States
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Have responded to your message. Hope that you will be able to retrieve my data soon.
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09-18-2014, 11:54 PM
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#8
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Registered Member
Join Date: Feb 2013
Posts: 1,900
Country: United States
Location: San Antonio, TX
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Received. Thanks!
Josh just signed off for the night about 15 min ago. I'm sure he'll dig in when he finds a moment tomorrow.
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09-19-2014, 12:23 AM
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#9
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Registered Member
Join Date: Sep 2014
Posts: 27
Country: United States
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Thank you.
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09-19-2014, 05:09 AM
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#10
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Registered Member
Join Date: Jun 2009
Posts: 302
Country: United States
Location: Nebraska
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That'll teach you to trust someone else's system.
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