Missing Data Issues (Re-Run 2.7 to 3.0 Upgrade)

[RobertV]

Missing Vehicles and Logs (Fuel and Service)
You can re-migrate your data using this new version of Gas Cubby. In order to do this, please follow the below steps:

Please Read These Instructions Carefully
Follow The Instructions Exactly

1) Update your app to v3.0.8 using the app store (if needed). Many users have their phones set to update their apps overnight if connected to WiFI.

2) Make sure you are logged into fuelly.com. You can check this by going to the Settings menu and if you see a “Logout” button, that means you are logged into the app.
*Note- if you have not yet setup sync or are choosing not to, skip to step 3*



3) At the bottom of the Settings screen there is a link to “Re-run 2.7 to 3.0 Upgrade”. Tap on this link.
At this point the app will walk you through the Re-migration process. Please read the instructions carefully.


4) Select your Fuel Efficiency (I.e. MPG, Km/L, etc..)


5) Please note that this will restore the data as of the backup file date (for many, this is the date you migrated from v2.7 to 3.0). Any data entered since the backup file date will not be migrated and will be removed during this process. You have two options to re-migrate:

5a) You can use the existing 2.7 data located within your app provided that you have NOT deleted the app since you have upgraded. To do this, simply tap Continue.

5b) You can paste in the URL that you received via email.

6) Enter your vehicle(s) Location / Year / Make / Model / Submodel / etc
Make sure to select your Country. If you don't select the proper Country, fuel data may create errors in your logs.


7) Enter your fuelly.com user ID and password *Note- if this is your first time registering your previously used email for GasCubby sync is NOT your Fuelly.com login. You must create a new account.*


8) Verify that your vehicle(s) and data are correct.



So what do I do if I already have duplicate vehicles?
We built a tool to easily allow you to remove duplicate vehicles. Please go to this other discussion where we show you how to use that tool:
http://www.fuelly.com/forums/f39/dup...les-18896.html


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Any questions or concerns during this process, please post in this thread with what steps you've completed before encountering a problem so that we can help troubleshoot. The more information you provide, the faster we can help find a resolution.

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Reminder: Sign up for GasCubby 2.7 to 3.0 Email Updates.  To do this just go to:
GasCubby Support and Information

[cchock]

version 3.0.8 build 3.0.8.800 here no "request 2.7 recovery data" option in settings

[andyrobo]

Originally Posted by cchock

version 3.0.8 build 3.0.8.800 here no "request 2.7 recovery data" option in settings

Have you deleted the app and done a fresh install of GasCubby? the reason I ask is because the app only shows that option when it sees the old 2.7 database on the current device. If there is no 2.7 database on the current device the link is not shown.

[RobertV]

Originally Posted by cchock

version 3.0.8 build 3.0.8.800 here no "request 2.7 recovery data" option in settings

Then you must've deleted the app at some point clearing that local data. If you have your backup URL, then you can use that by pasting it into the text box in the next step.

[cchock]

how do I get a backup url?

[FreeLunch]

Originally Posted by cchock

how do I get a backup url?

It was emailed to you when you performed the initial migration.

[gadgetto]

Hello Fuelly team,

as I don't get answers (any longer) via the built in Feedback tool, I'll post my problems here:

I updated to the new version on first day the update was released.
The upgrade process leads me through the migration process for all of my 4 cars.
I received the backup url.

The migration failed and I initially had only 2 of my 4 cards in the new app.
As the new GasCubby app had a lot of problems on first day, I deleted and reinstalled the app -
the next day, you hinted to NOT delete the app...

Today I tried to re-run the import process by pasting the backup URL into the migration toll and again only 2 of my previous 4 cars are restored.

The actual car is missing and one of the older cars.

What to do now?

My username is @gadgetto
My email is [Redacted]- RobertV

Please help!

[tansathit]

Originally Posted by FreeLunch

It was emailed to you when you performed the initial migration.

Hi Support team,

There is no email on the first migration on that day for me (31/Aug/2016) I have checked both of inbox and junk email folder. I have only a CSV file export from the site after migrated, which is missing one of my vehicle.

I tried to re-migration v2.7 to v3.0 and app pop-up "Missing GassCubby 2.7 Data" then I have to input the backup up URL. I don't have the v2.7 backup file but the app shown "Migrating - Do not close".

After that, all of my vehicles are gone!!

what should I do now? Can I import the CSV file into the app?

my account is "[redacted]-RobertV".

Thanks

[tansathit]

Originally Posted by tansathit

Hi Support team,

There is no email on the first migration on that day for me (31/Aug/2016) I have checked both of inbox and junk email folder. I have only a CSV file export from the site after migrated, which is missing one of my vehicle.

I tried to re-migration v2.7 to v3.0 and app pop-up "Missing GassCubby 2.7 Data" then I have to input the backup up URL. I don't have the v2.7 backup file but the app shown "Migrating - Do not close".

After that, all of my vehicles are gone!!

what should I do now? Can I import the CSV file into the app?

my account is "[redacted]-RobertV".

Thanks

**UPDATE**
I found the link in another device (iphone) to get the backup URL from my email "Apps > Settings > Request GC 2.7 Recovery Data".

This link isn't shown on my iPad.

I resynced and everything worked fine.

**PROBLEM SOLVED**

[andyrobo]

Originally Posted by tansathit

**UPDATE**
I found the link in another device (iphone) to get the backup URL from my email "Apps > Settings > Request GC 2.7 Recovery Data".

This link isn't shown on my iPad.

I resynced and everything worked fine.

**PROBLEM SOLVED**

Great, I'm glad you are all set.