I called them yesterday and they said:
1. it should be done at the end of next week, and
2. it won't cost me anything (except the hassle of this whole thing anyway).
So it will be nice to get back to my regular life...
I can't believe how naive I am. I just picked it up today. Yep, it took a full month.
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Reality is merely an illusion, albeit a very persistent one. - Albert Einstein